Terms of Service

Introduction and Acceptance

Welcome to Pelagian. These Terms of Service govern your access to and use of our website, services, and any related content we provide. By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated terms.

These Terms of Service apply to all visitors, users, and others who access or use our services.

Service Description and Scope

Pelagian provides international marketing strategy, localization, and campaign coordination services to organizations seeking to expand their marketing reach across borders and cultures. Our services are designed to support businesses in navigating the complexities of international marketing.

Service Offerings

• International marketing strategy development and planning
• Cultural adaptation and localization of marketing materials
• Multi-region campaign coordination and management
• Market research and regional preference analysis
• Strategic consulting for global marketing expansion

The specific services provided will be outlined in individual service agreements or proposals. These Terms of Service supplement, but do not replace, any separate agreements you may enter into with us.

Acceptable Use Policy

When using our website and services, you agree to comply with all applicable laws and regulations. You also agree not to engage in any of the following prohibited activities:

Prohibited Activities

• Using our services for any unlawful purpose or in violation of any regulations
• Attempting to gain unauthorized access to our systems, networks, or data
• Interfering with or disrupting the operation of our website or services
• Transmitting viruses, malware, or other harmful code
• Collecting or harvesting information about other users without consent
• Using automated systems or bots to access our services without permission
• Impersonating another person or entity or misrepresenting your affiliation
• Posting or transmitting content that is defamatory, offensive, or violates rights of others

Content Guidelines

Any content you submit through our website, including contact forms and communications, must:

• Be accurate and truthful to the best of your knowledge
• Not infringe on intellectual property rights of others
• Not contain confidential information of third parties without authorization
• Comply with all applicable laws and professional standards

Account Access and Security

Currently, our website does not require user account creation for general browsing. However, if we implement user accounts in the future or if you receive access credentials for specific services, you agree to:

Account Responsibilities

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breaches
• Accept responsibility for all activities that occur under your account
• Provide accurate and current information during account creation or updates
• Comply with any additional account-specific terms we may provide

Account Termination

We reserve the right to suspend or terminate access to our services if we believe you have violated these Terms of Service or engaged in conduct that is harmful to other users, our business interests, or third parties. You may also request termination of your account at any time by contacting us.

Service Availability and Modifications

Website Availability

We strive to maintain consistent availability of our website, but we cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Circumstances beyond our reasonable control
• Security concerns or necessary protective measures

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also:

• Update features and functionality to improve user experience
• Change pricing structures for our services with reasonable notice
• Introduce new services or retire existing ones
• Modify these Terms of Service to reflect changes in our practices

We will make reasonable efforts to notify users of significant changes that may affect their use of our services.

Intellectual Property Rights

Our Content and Trademarks

All content on our website, including text, graphics, logos, images, and software, is the property of Pelagian or our licensors and is protected by copyright, trademark, and other intellectual property laws. The Pelagian name and logo are trademarks of our company.

You may not use, reproduce, distribute, or create derivative works from our content without our express written permission, except as permitted by fair use or as necessary to use our services as intended.

User-Submitted Content

When you submit content through our website, such as inquiries or feedback, you retain ownership of your content. However, you grant us a non-exclusive, royalty-free license to use, reproduce, and distribute such content solely for the purpose of providing our services and improving our operations.

Client Work Product

For services provided under separate agreements, intellectual property rights in deliverables and work product will be governed by the terms of those specific agreements.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Pelagian. We provide these links for your convenience, but we do not endorse or assume responsibility for:

• The content, accuracy, or reliability of third-party websites
• Privacy practices or terms of service of external sites
• Products, services, or information offered by third parties
• Any damages or losses resulting from your use of third-party services

We encourage you to review the terms and privacy policies of any third-party websites or services you visit.

Geographic Restrictions

While our services are designed to support international marketing efforts, access to our website is available worldwide. However, we make no representation that our services are appropriate or available for use in all locations.

If you access our website from outside the United States, you are responsible for compliance with local laws and regulations. Certain features or services may not be available in all geographic regions.

Payment and Fees

If you engage our services, payment terms will be specified in individual service agreements or proposals. General payment principles include:

Payment Terms

• Fees are based on the scope of services agreed upon in writing
• Payment schedules and methods will be outlined in service agreements
• Invoices are typically due within 30 days unless otherwise specified
• Late payments may be subject to interest charges as permitted by law

Refunds and Cancellations

Refund and cancellation policies will be addressed in individual service agreements based on the nature and stage of the services being provided. We aim to handle such matters fairly and transparently.

Disclaimers and Limitations

Service Disclaimer

Our services are provided on an "as is" and "as available" basis. While we strive to deliver high-quality services, we make no warranties or representations regarding:

• The accuracy, completeness, or reliability of information on our website
• The uninterrupted or error-free operation of our services
• The results that may be obtained from using our services
• The correction of defects or errors in our services

Professional Advice Disclaimer

Information provided on our website is for general informational purposes only and should not be construed as professional advice. Marketing results can vary based on numerous factors including market conditions, timing, execution, and competitive dynamics.

Our services are designed to support your marketing efforts through strategic planning and coordination, but we cannot provide guarantees about specific outcomes or results.

Indemnification

You agree to indemnify, defend, and hold harmless Pelagian and our officers, directors, employees, contractors, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising from:

• Your use of our website or services
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Any content you submit through our services
• Your violation of applicable laws or regulations

Limitation of Liability

To the fullest extent permitted by applicable law, Pelagian shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, our services
• Any conduct or content of third parties on our website
• Unauthorized access, use, or alteration of your content or data
• Any other matter relating to our services

In no event shall our total liability to you for all claims exceed the amount paid by you, if any, for accessing our services during the twelve months preceding the claim.

Governing Law and Dispute Resolution

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Dispute Resolution

In the event of any dispute arising from these Terms of Service or your use of our services, we encourage you to first contact us to seek a resolution informally. We are committed to working with you in good faith to resolve any issues.

If informal resolution is not successful, any legal action or proceeding shall be brought exclusively in the appropriate courts, and you consent to the jurisdiction of such courts.

Severability and Waiver

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Waiver

No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any separate service agreements you may enter into with us, constitute the entire agreement between you and Pelagian regarding your use of our website and services.

These terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.